Privacy Policy
This policy explains how Penrith Tree Permit Services collects, uses, stores and discloses personal information, and how you can access or correct the information we hold about you.
Last updated 15 September 2026
Penrith Tree Permit Services is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect only the information we need in order to respond to your enquiry and provide arboricultural services. This usually includes:
- your name, telephone number and email address
- the property address and details of the trees involved
- photographs, plans, Council correspondence and other documents you send us
- notes and assessment records created during a site inspection
- records of our correspondence with you
We do not collect sensitive information, and we do not store payment card details on this website.
How we collect it
We collect personal information directly from you, through our enquiry form, by telephone, by email or during a site visit. We may also receive information from a third party acting for you, such as your builder, architect, project manager or strata manager.
How we use it
We use personal information to:
- respond to your enquiry and provide a quotation
- arrange and carry out a site assessment
- prepare arboricultural reports and permit documentation
- correspond with Penrith City Council or another authority where that forms part of the service you have engaged us for
- issue invoices and keep proper business records
- meet our professional, insurance and legal obligations
We do not use your information for unrelated marketing, and we do not sell personal information to anyone.
Who we may disclose it to
We may disclose relevant information to Penrith City Council or another consent authority where a report or application is being lodged, to other professionals engaged on your project where you have asked us to work with them, to our insurers or professional advisers where necessary, and to service providers who help us operate our business, such as our email and document storage providers. We may also disclose information where we are required or authorised to do so by law.
Reports and documents
An arboricultural report prepared for you may include the property address, observations about the site and photographs of the trees assessed. Where a report is lodged with Council as part of an application, it may become part of a public application record managed by that authority. We are not able to control how an authority publishes documents lodged with it.
Storing and securing information
Information is stored electronically in access-controlled systems, with paper records kept securely where they exist. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security of information sent to us over the internet.
We keep records for as long as we need them for the purpose they were collected and for any period required by law, insurance or professional obligations, then take reasonable steps to destroy or de-identify them.
This website
Our website may record standard technical information such as your browser type, device, referring page and pages visited, to help us keep the site working and understand how it is used. Cookies or similar technologies may be used for the same purpose. You can set your browser to refuse cookies, although parts of the site may then not work as intended. Where third party services are used for analytics, those providers handle information under their own privacy terms.
Access and correction
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period. We may need to verify your identity first, and in limited circumstances permitted by law we may decline a request and will explain why.
Complaints
If you believe we have mishandled your personal information, please contact us so we can investigate. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us about this page
Penrith Tree Permit Services
Email us
0494 077 630
Penrith Tree Permit Services is part of Arbor Express, providing arboricultural consulting and tree services across New South Wales.